This is the Shipping and Returns FAQ.

At Knotic Creations, we understand that you may have questions about our shipping and returns process. That’s why we’ve created our Shipping And Returns FAQ page to help guide you through every step. Whether you’re curious about delivery times, tracking your order, or need assistance with a return, we’ve got you covered. We believe in providing clear communication, so you know exactly what to expect when ordering from us.

Shipping And Returns FAQ: How We Handle Your Orders

When you place an order with Knotic Creations, our team works hard to ensure it is processed quickly and securely. In our Shipping And Returns FAQ, you’ll find detailed information about our shipping carriers, estimated delivery times, and tracking procedures. If for any reason your order doesn’t meet your expectations, we make returns as easy as possible. Your satisfaction is our priority, and we aim to make the process smooth and stress-free.

We’re Here to Help

If you still have questions after reading our Shipping And Returns FAQ, our customer support team is ready to assist. You can reach us via email at knotic.creations@gmail.com, and we will promptly address any concerns. Whether it’s about shipping issues, return policies, or order updates, we are dedicated to ensuring that your experience with us is seamless and enjoyable.

1. Where do you ship? We proudly ship Australia-wide and internationally. Australia Post is fast and secure.

2. What are your shipping rates?

🇦🇺 Within Australia:

  • Orders under $20 AUD – Sent untracked via Australia Post
  • Orders $20 AUD and over – Sent with tracking via Australia Post

🌍 International Orders:

  • Orders under $10 AUD – Sent untracked
  • Orders $10 AUD and over – Sent with tracking

For more details about our shipping options, rates, and delivery times, please visit our Shipping Policy page — everything you need to know is there.

3. How long will it take to process and ship my order? Processing times may vary slightly depending on the item and destination. Some products are sent with tracking, while others are shipped untracked — this will be clearly noted in the product description. Please refer to the product listing for specific shipping details.

4. Can I track my order? Yes! If tracking applies to your order, you will receive a tracking number via email along with your shipping receipt. Use this number to track your order on the courier’s website.

5. Do you offer expedited or express shipping?

At this time, we do not offer express shipping. Instead, we use Parcel Post, which provides a similar delivery timeframe at a more affordable rate for our customers.

  • Australia: Orders over $20 AUD are sent via Parcel Post with tracking
  • International: Orders over $10 AUD are sent with tracking

This helps keep postage costs lower without sacrificing delivery speed. For full details, please refer to our Shipping Policy page.

6. What is your return/exchange policy? In accordance with Australian Consumer Law, we only accept returns or exchanges for faulty or damaged items, provided the damage is not caused by misuse or neglect. We do not accept returns for a change of mind. If you receive a faulty or damaged product, please contact us immediately, and we will assist you through the return process. As per the Australian Competition and Consumer Commission (ACCC) guidelines, customers are responsible for return shipping costs, unless the item is deemed to be faulty or not as described.

7. How do I return a damaged or defective product? If you receive a damaged or defective product, please contact us immediately. We will assess whether the damage is malicious or not, as all our products undergo quality testing before dispatch. If the product is defective, you’ll need to return it, and we will assist you with the process.