Knotic Creations FAQ

Your Questions Answered

Welcome to Knotic Creations FAQ! Here, you’ll find answers to common questions about our handmade leather goods, jewelry, and accessories. If you’re looking for more details about our products or process, Knotic Creations FAQ has all the information you need. Whether you’re curious about materials or shipping, Knotic Creations FAQ is your go-to resource for everything related to our creations.

1. What is Knotic Creations?

Knotic Creations is an Australian-based business that brings together creativity, quality, and modern handmade artistry. We specialize in crafting unique, handmade products designed to elevate your mind and space. Our collection includes vibrant arts and crafts supplies, luxurious cowhide leather bags, shimmering Australian opals, sparkling crystals, and more.

2. What Products Do You Sell?

We offer a diverse range of products, including:

• Leather Goods: Cowhide leather bags and accessories.
• Macramé: 100% wool macramé cords and macramé phone bags.
• Jewelry: Fashion jewelry featuring beautiful Australian opals and sparkling crystals.
• Arts and Crafts: Vibrant arts supplies and tobacco pouches.
• Custom Orders: Personalized products available upon request.

3. How Are Your Products Made?

The majority of our products are handmade right here in Australia, showcasing the skill and artistry of local craftsmen. While most items are handcrafted, we also source some products from trusted suppliers to ensure quality and consistency. This ensures that every product we offer is both unique and well-made.

4. Do You Offer Custom Orders or Personalized Products?

Yes, we do! We are happy to accommodate custom orders and personalized products. If you have a specific request, feel free to reach out to us, and we’ll work closely with you to create something special and tailored to your needs.

5. How Can I Place an Order on Your Website?

Placing an order is simple! Just add the items you want to purchase to your shopping cart, proceed to checkout, and follow the prompts to complete your order. We accept a variety of payment methods, including credit card payments, PayPal, and Afterpay for your convenience.

6. Can I Modify or Cancel My Order After Submitting It?

Unfortunately, once an order has been placed and shipped, we are unable to modify or cancel it. However, if you need to make changes, please contact us immediately after placing your order, and we will try our best to accommodate your request if the order has not yet been dispatched.

7. Do You Share My Information with Third Parties?

No, we do not share your personal information with third parties. Your privacy and security are of the utmost importance to us, and we are committed to protecting your data at all times.

8. Do You Offer Any Discounts or Promotions?

Yes, we offer regular promotions and discounts. To apply a discount code, simply enter it at checkout, and the discount will be automatically applied to your order. Be sure to keep an eye out for our latest offers!

9. How Can I Unsubscribe from Your Emails?

If you no longer wish to receive our promotional emails, simply click the “unsubscribe” link at the bottom of any email you’ve received from us. We respect your preferences and will promptly remove you from our mailing list.

10. Do I Need an Account to Make a Purchase?

No, you do not need an account to place an order. However, creating an account with us allows you to track your orders, save your details for future purchases, and receive updates on promotions and new products.

11. How Can I Contact Customer Support?

If you need assistance, feel free to contact us via email at knotic.creation@gmail.com. We strive to respond to all inquiries within 24 hours to ensure your experience with us is smooth and enjoyable.

12. How Do You Protect My Personal Data?

We take the protection of your data very seriously. Our website is secured with industry-standard encryption to ensure that your personal and payment information is safe and secure during transactions. You can shop with confidence, knowing that your data is in good hands.

13. Is There Anything Else I Should Know?

At Knotic Creations, we are passionate about delivering high-quality, handmade products that showcase Australian craftsmanship. Our commitment to quality and customer satisfaction ensures that every product is made with care. If you have any questions or concerns, we are here to help every step of the way.