Privacy Policy

Effective Date: 11/03/2025

Knotic Creations (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website: www.knoticcreations.com.au (“Website”). By using our Website, you consent to the collection and processing of your personal information as described in this policy.

1. About Us

Business Name: Knotic Creations
ABN: 89 293 554 085
Address: Bundaberg, Qld, Australia
Email: knotic.creations@gmail.com

For any privacy-related inquiries, please contact us using the details above.

2. Personal Information We Collect

We collect and process personal information that is reasonably necessary for our business operations. This may include:

2.1 Types of Personal Information Collected

  • Personal Identification Information: Name, email address, phone number, and billing details (if applicable).
  • Account Data: Login credentials, preferences, and settings when you create an account with us.
  • Transactional Data: Purchase details, order history, and payment information.
  • Technical Data: IP address, browser type, time zone, device details, and website interaction data (collected via cookies and analytics tools).
  • Comments & Reviews: When you leave a comment or review, we collect your name, email address, and the content of the comment.
  • Media Uploads: If you upload images or videos, they may be publicly accessible.
  • Contact Form Submissions: Name, email address, and message content for customer service purposes.

2.2 How We Collect Your Information

  • When you provide information directly via our Website (e.g., filling out forms, making a purchase, creating an account).
  • Automatically through cookies and tracking technologies.
  • Through third-party services such as payment processors and analytics providers.

3. Why We Collect Your Information

We collect your personal information to:

  • Provide, manage, and improve our Website and services.
  • Process transactions and fulfill orders.
  • Communicate with you regarding orders, customer support, and updates.
  • Analyze website performance and enhance user experience.
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing Your Data

We process personal information based on the following legal grounds:

  • Performance of a Contract: When processing transactions or fulfilling orders.
  • Consent: When you provide information through forms, subscribe to marketing, or enable cookies.
  • Legitimate Interests: For business improvement, analytics, and customer support.
  • Legal Compliance: To meet obligations under Australian laws and regulations.

5. Cookies & Analytics

5.1 Cookies

Our Website uses cookies to:

  • Ensure website functionality (strictly necessary cookies).
  • Enhance user experience (functional cookies).
  • Analyze website traffic and user interactions (performance cookies).
  • Enable third-party integrations, such as Google Analytics (third-party cookies).

You can manage cookie settings in your browser, but disabling them may affect your ability to use certain features.

5.2 Google Analytics

We use Google Analytics to understand how visitors interact with our Website. Data collected includes:

  • IP addresses, browser types, and pages visited.
  • Time spent on our site and navigation patterns.

To opt out, you can install the Google Analytics opt-out browser add-on.

6. Who We Share Your Information With

We do not sell or rent your personal information. However, we may share it with:

  • Payment Processors: To process transactions securely.
  • Website Hosting Providers: To maintain our online platform.
  • Analytics Providers: To improve our Website’s performance.

All third-party service providers comply with Australian data protection laws, and we take reasonable steps to ensure they handle your data securely.

7. How Long We Retain Your Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Contact Form Submissions: Retained for six months for customer service purposes.
  • Customer Purchase Data: Retained for seven years to comply with tax and legal obligations.
  • Analytics Data: Retained for up to one year for business insights.

When personal data is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Your Rights Under Australian Privacy Law

You have the following rights under the Privacy Act 1988 (Cth):

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of personal data, subject to legal obligations.
  • Objection: Object to certain types of data processing.

To exercise these rights, please contact us using the details in Section 12.

9. International Data Transfers

While our Website is hosted in Australia, some third-party service providers may be located overseas. We ensure these providers adhere to Australian data protection laws by implementing Standard Contractual Clauses (SCCs) and other safeguards.

10. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption: Protecting sensitive data using encryption methods.
  • Access Controls: Restricting access to personal information based on user roles.
  • Security Software: Using firewalls, malware detection, and monitoring tools.

11. Data Breach Notification

In the event of a data breach, we will:

  • Assess the breach’s severity and potential harm.
  • Notify affected users if there is a risk of serious harm.
  • Report the breach to the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches (NDB) scheme.

12. Contact Information

If you have any questions or wish to exercise your rights, please contact us at:

Email: knotic.creations@gmail.com
Postal Address: Bundaberg, Qld, 4670

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with the “Effective Date” above.

By continuing to use our Website, you acknowledge that you have read and understood this Privacy Policy.